Alphaconnect – Privacy Policy

1. Information We Collect

We collect the following categories of personal information:

• 1.1Identification Information
  • Full name
  • South African ID / passport
  • Date of birth
• 1.2Contact Information
  • Physical address
  • Postal address
  • Email address
  • Mobile or landline number
• 1.3Service Information
  • Installation address
  • Network usage logs (IP, data usage statistics, connection timestamps)
  • VoIP call detail records (time, duration, destination — NOT call content)
  • Device identifiers (MAC, router/ONT serial numbers)
• 1.4Financial Information
  • Billing address
  • Payment history
  • Bank details (for debit order authorisations)
• 1.5RICA Information
  • Copy of ID
  • Proof of address
  • Contact information as required under RICA
• 1.6Website Interaction
  • Cookies
  • Device/browser information
  • Access logs

2. How We Collect Information

We collect your information through:

• Collection channels
  • Online sign-up forms
  • RICA submissions
  • Network systems and infrastructure logs
  • Customer support interactions
  • Debit order authorisation forms
  • Website usage

3. Purpose of Processing Personal Information

We process your information for:

• 3.1Service Provision
  • Activating, maintaining and managing your internet service
  • Installation coordination
  • Technical support
  • Network quality and optimisation
• 3.2Billing & Payments
  • Issuing invoices
  • Processing debit orders
  • Payment collections
  • Managing account queries
• 3.3Security, Fraud and Compliance
  • RICA verification
  • Fraud prevention
  • Detecting network abuse
  • Compliance with legal and regulatory obligations
• 3.4Communication
  • Service-related notifications
  • Outage updates
  • Product upgrades or changes
  • Customer support communications

We do not sell or distribute your personal information to third parties for marketing.

4. Sharing of Personal Information

We may share your information with:

• 4.1Fibre Network Operators (Openserve) — to install, maintain and support FTTH services.
• 4.2Technical partners and vendors — to assist with service delivery and support.
• 4.3Payment processors — for debit orders and billing transactions.
• 4.4Legal authorities, only when:
  • Required by law
  • Requested through a valid warrant
  • Necessary to protect the network, customers or Alphaconnect

5. Security Safeguards

We implement industry-standard measures including:

• Safeguards in place
  • Encrypted systems
  • Access control and user authentication
  • Data minimisation
  • Secure data centres
  • Regular security audits
• In the event of a data breach, we will notify affected customers and the Information Regulator as required by POPIA.

6. Your POPIA Rights

You have the right to:

• Your rights
  • Request access to your personal information
  • Correct inaccurate information
  • Request deletion (where legally permissible)
  • Object to processing
  • Withdraw consent
  • Request a record of third-party disclosures
  • Submit complaints to the Information Regulator
• Contact the Information Regulator
• Email: POPIAComplaints@inforegulator.org.za

7. Retention and Destruction

We retain your information only for as long as:

• Retention periods
  • You are a customer
  • Required by law (e.g. RICA requires up to 5 years)
  • Necessary for billing, audits and legal compliance
• After retention periods expire, data is securely deleted or anonymised.

8. Changes to This Policy

• We may update this policy from time to time. The latest version will always be available on our website.

9. Contact Us

• Email: support@alphaconnect.link
• Address: 2 Old Main Road, Hluhluwe, KwaZulu-Natal